PRIVACY POLICY
Parallel Realty Pty Ltd
ABN 41 663 797 493 Effective Date: June 2026
1. About This Privacy Policy
Parallel Realty Pty Ltd ("Parallel Realty", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).This policy applies to our real estate sales, property management, building management, leasing, marketing, and associated services.By engaging our services, submitting an enquiry, completing an application, or using our website, you consent to the collection and handling of your personal information in accordance with this Privacy Policy.
2. Types of Personal Information We Collect
The personal information we collect may include:
Identity Information
Full nameDate of birthResidential and postal addressDriver licence detailsPassport detailsMedicare card details (where voluntarily provided)Visa or residency information
Contact Information
Mobile phone numberHome phone numberEmail address
Employment and Financial Information
Employment detailsEmployer contact informationIncome and salary informationBank account detailsBank statementsCredit information where permitted by law
Property and Tenancy Information
Rental historyPrevious landlord and agent referencesProperty ownership informationMaintenance requestsInspection recordsTenancy recordsBond information
CCTV and Security Information
Where applicable, we may collect CCTV footage and security access records from buildings and facilities under our management.
Website Information
When you visit our website, we may collect:IP addressBrowser informationDevice informationWebsite usage statisticsCookies and tracking information
3. How We Collect Personal Information
We may collect information:Directly from youThrough our websiteThrough email correspondenceThrough telephone conversationsThrough property inspectionsThrough tenancy applicationsThrough sales contracts and management agreementsThrough maintenance requestsWe may also collect information from:RefereesEmployersPrevious landlordsReal estate agenciesProperty ownersBody corporate managersGovernment agenciesCredit reporting agenciesTenancy database operatorsService providers and contractors
4. Why We Collect Personal Information
We collect personal information to:Assess tenancy applicationsManage rental propertiesFacilitate property sales and purchasesArrange repairs and maintenanceConduct inspectionsVerify identityComply with trust accounting obligationsProcess payments and bondsManage building operationsRespond to enquiriesCommunicate with owners, tenants, buyers and sellersComply with legal and regulatory obligationsResolve disputes and complaintsImprove our servicesConduct marketing activities where permitted by lawIf you do not provide requested information, we may be unable to provide some or all of our services.
5. Rental Applicant Privacy Consent
By submitting a rental application to Parallel Realty, you authorise us to verify the information provided and obtain information from relevant third parties including:Current and previous landlordsProperty managersEmployersPersonal referencesGovernment agenciesTenancy database providersIdentity verification providersThis information may be used to assess your suitability as a tenant and fulfil our obligations to property owners.Failure to provide consent may affect our ability to process your application.
6. Disclosure of Personal Information
We may disclose personal information to:Property owners and landlordsProspective purchasers of a propertyTenants where reasonably requiredContractors and tradespeopleBuilding management personnelBody corporate managersUtility providersInsurance providersSolicitors and professional advisersCourts and tribunalsGovernment authoritiesTenancy database operatorsTechnology service providersWe only disclose information where reasonably necessary for our business activities or where required by law.
7. Technology Platforms and Cloud Services
To provide our services efficiently, Parallel Realty utilises third-party technology platforms and cloud-based systems.These may include:Property management softwareElectronic signature platformsCustomer relationship management systemsAccounting and trust accounting softwareEmail hosting providersCloud document storage providersReal estate advertising platformsPersonal information may be stored on servers located within or outside Australia.We take reasonable steps to ensure our service providers maintain appropriate privacy and security standards.
8. CCTV and Building Security
Properties and buildings managed by Parallel Realty may operate CCTV surveillance systems for safety, security, asset protection and incident investigation purposes.CCTV footage may be accessed by authorised personnel and may be disclosed to:PoliceEmergency servicesInsurersLegal representativesRegulatory authoritiesCCTV footage is retained only for as long as reasonably necessary.
9. Direct Marketing
We may send information regarding:Properties for saleRental opportunitiesMarket updatesProperty management servicesCompany news and promotionsYou may opt out of receiving marketing communications at any time by:Clicking the unsubscribe link in emailsContacting our office directly
10. Cookies and Website Analytics
Our website may use:CookiesGoogle AnalyticsWebsite performance toolsAdvertising and remarketing technologiesThese technologies help us understand visitor behaviour and improve our website and services.You may disable cookies through your browser settings.
11. Security of Personal Information
We take reasonable steps to protect personal information from:MisuseLossUnauthorised accessModificationDisclosureSecurity measures may include:Password-protected systemsMulti-factor authenticationSecure cloud storageRestricted staff accessSecure destruction of recordsWhile we take reasonable precautions, no electronic system can be guaranteed to be completely secure.
12. Access and Correction
You may request access to personal information we hold about you.You may also request correction of inaccurate, incomplete or outdated information.Requests should be submitted in writing using the contact details below.We may refuse access where permitted by law.
13. Complaints
If you believe your privacy has been breached, please contact us in writing.We will investigate your complaint and endeavour to respond within 30 days.If you are dissatisfied with our response, you may contact:Office of the Australian Information Commissioner (OAIC)Website: www.oaic.gov.au
14. Contact Details
Parallel Realty Pty Ltd Office Address:
18 Remembrance Drive
Surfers Paradise QLD 4217
Postal Address:
Manager | 18 Remembrance Drive
Surfers Paradise QLD 4217
Email: info@parallelrealty.com.auPhone: 0433 184 084
15. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy from time to time.Any updated version will be published on our website and will take effect immediately upon publication.